At Bobergs, we aim to do our best to provide excellent service, in a polite, professional and fair way but we know that sometimes things can go wrong...
Agents, Branch Managers and Salespersons licensed (“Licensee”) under the Real Estate Agents Act 2008 ('the Act”), have in addition to various other requirements of the Act, a duty of professional care and conduct.
In the event that any prospective client, client or customer feels they have not received the level of professional conduct judiciously required by a Licensee then they have the right to address those concerns with the Licensee or with the Real Estate Agents Authority; or both.
If you feel you have a problem please get in touch with the employee involved and discuss your dissatisfaction with them. If you feel the issue has not been resolved, feel free email or write to our manager.
Complaints to -
Making a complaint through the Real Estate Agents Authority (“REAA”)
A Licensee must ensure that prospective clients, clients and customers are aware that they may access the REAA's complaints process without first using the in-house procedures, and that any use of the in-house procedures does not preclude their making a complaint to the REAA.
Complaints in respect of a License directed to the REAA can be made via the following: